Privacy Policy

Introduction

At https://centennial-international-adoptions-therapy.denvermentalhealthcare.com, we are dedicated to maintaining a transparent and secure online environment for our users. This Privacy Policy outlines how Centennial International Adoptions Therapy (hereafter referred to as ‘we’, ‘us’, or ‘the Company’) handles the privacy and security of your personal information when you interact with our website, applications, services, and products.

Scope

This policy encompasses all aspects of our digital presence, including but not limited to:

Our official website at https://centennial-international-adoptions-therapy.denvermentalhealthcare.com.
All associated mobile and web applications developed by us or third parties that we integrate with.
Services provided through these platforms, such as therapy sessions, counseling, and support groups.
Any interactions between our users and our team via email, phone, text (SMS), or other communication channels.

Please note that this policy does not cover third-party websites or services that you may access through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we handle your data in the following scenarios:

Using Our Applications and Services: As an authorized user, your account information, payment details, and service-related interactions are processed to provide you with the requested services.
Visiting Our Websites: When you explore our websites, we may collect certain data, including IP addresses, browser types, and referring URLs, for analytics and improvement purposes.
Communication with Us: We communicate with users through newsletters, promotional emails, calls, or texts (SMS). By subscribing to our communications, you agree to receive such messages from us.

Personal Data Collection

We collect various categories of personal data to enhance your experience and personalize our services:

Account Information: This includes user names, email addresses, contact numbers, and passwords required for account creation and login.
Payment Information: We securely process payment details such as credit/debit card numbers, expiration dates, and billing addresses when you make purchases or subscribe to our services.
Financial Information: Details related to your financial transactions, including bank account information, are collected for billing and accounting purposes.
Purchase Information: Data regarding products or services purchased from us is stored to improve customer service and personalize recommendations.
Mobile Device Identifiers: We may collect unique device identifiers, such as IP addresses, mobile phone numbers, and advertising IDs, to deliver targeted content and advertisements.
Location Data: With your consent, we access location information to provide location-based services or tailored content.
Feedback and Reviews: We encourage user feedback and reviews, which include personal experiences and comments.
Social Media Information: If you choose to connect our services with your social media accounts, we may collect data from these platforms, such as your public profile information.
Product Information: Details about the products or services you interact with are logged to help us understand user preferences.

We obtain this data through direct user input, automatic collection tools (like cookies and log files), and third-party providers who assist in data processing.

Cookies

Cookies are small text files placed on your device to enhance your browsing experience:

Strictly Necessary Cookies: These ensure basic functionalities of our website, such as secure login and account management.
Preference Cookies: They remember your preferences, language settings, and other customization options to personalize your experience.
Analytics Cookies: Used by analytics services to track site usage, gather user feedback, and improve the overall performance of our websites.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes described in this policy:

Legal Requirements: We may be legally obligated to keep certain records for an extended period, such as financial or tax-related documents.
Business Needs: Data is retained to support our business operations, improve services, and conduct research.
User Consent: Personal information is kept with your consent for the duration you choose to interact with us.

Once the data’s purpose is fulfilled or upon your request, we delete or anonymize the data securely to ensure privacy.

Security Measures

We implement robust security protocols to safeguard your personal information:

Encryption: We use encryption for both online transactions and data storage to protect sensitive information.
Secure Third-Party Processing: We engage secure third-party service providers to process payment and other sensitive data, ensuring compliance with privacy standards.
Access Control: Strict access controls are in place to restrict unauthorized access to personal data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under 18 years of age. Our services are intended for adults seeking therapy and counseling, and we encourage parents or guardians to supervise their minors’ online activities.

Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

Access and Rectification: You can request access to the personal data we hold about you and ask for corrections if it’s inaccurate or incomplete.
Erasure and Restriction: You may request the deletion of your data or restrict its processing under certain circumstances.
Portability: You have the right to receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection and Non-Discrimination: You can object to the processing of your data and refuse any direct marketing communications. We will not discriminate against you for exercising these rights.
Filing Appeals/Complaints: If you believe your privacy rights have been infringed, you have the right to file a complaint with us or relevant regulatory authorities.

To exercise these rights, please contact our Data Privacy Team at data.privacy@centennial-international-adoptions-therapy.denvermentalhealthcare.com. We will respond to your requests as quickly as possible and within applicable legal timeframes.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage users to review it periodically for the latest information.

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal data:

Email: contact@centennial-international-adoptions-therapy.denvermentalhealthcare.com
Address: Privacy Team, Centennial International Adoptions Therapy, [Provide Postal Address]